Two Denmead stores to merge with longer Post Office opening hours
With longer Post Office hours, Southern Co-op is hoping planned changes to its Denmead stores will offer a simpler shopping experience for the local community.
The independent, regional co-operative currently runs two convenience stores around 60 metres from each other.
They will be merging later this year with the focus moving to the larger of the two stores which offers longer opening hours.
With colleague hours and job roles remaining the same, it is hoped that the move will see improved customer services and more consistency whilst enabling the store to remain competitive and have a sustainable operating model.
Simon Eastwood, Chief Operating Officer for retail at Southern Co-op, said: “Over the last 12 months we have seen some great performance in our larger Denmead food store and it is important to us to continue providing much needed services to our customers and the local community.
“Whilst we have decided to close our smaller Denmead Post Office store, we want to reassure customers that all of the services will be transferred across the road and they will see the same familiar faces behind the tills.”
Post Office services will be relocated to the existing retail counters so customers will no longer have to queue at two different tills or shop in two different stores to send their post and buy their shopping.
The move would mean the Post Office is open much longer – an extra 59 hours a week including much earlier opening and significantly later closing.
The opening hours would remain at Monday to Saturday: 6am – 10pm; Sunday: 7am – 10pm.
Euros and Dollars would still be available on demand. Other currencies would be pre-order.
Ahead of the changes which are currently expected to take place in April/May 2021, Post Office is now starting a period of local consultation.
It would like your views on access and the service offered at the new location. It is looking for feedback about accessibility, local community issues and anything that it can do to make life easier for customers.
Consultation will close on 24 March 2022. Customers can share their views during the consultation online at postofficeviews.co.uk with the branch code 070937.
Submissions can also be made via email to firstname.lastname@example.org, by post to Freepost YOUR COMMENTS, or by telephone 03452 66 01 15 or Textphone 03457 22 33 55.